Returns & Exchanges

WHAT DELIVERY OPTIONS DO YOU OFFER?

All deliveries are made during business hours Monday to Friday (excluding public holidays) 

Note: as our boxes contain perishable items we have a firm "authority to leave" in place.

We will keep you informed of your delivery via email &/or SMS with a copy of your tracking number to follow closely.

CUSTOM BRANDING Please allow 3 - 4 weeks + shipping for branded ribbon - Once you have signed off your digital mock up artwork.

DO YOU WANT TO SEND MORE THAN ONE GIFT DIRECTLY TO YOUR RECIPIENTS?

We use Australia Post deliver all of our gifts, Australia wide.
We have a standard option and an Express option.

We also offer EXPRESS overnight with Sprint Freight shipping for our Adelaide based customers. This takes 1-2 days.

All of our shipments are tracked with each courier. As soon as your gifts have been dispatched you will receive an email notification from us.

This email will include the following information:
- Recipient Name 
- This is the order number you receive with your order confirmation/invoice
- Carrier
- Carrier's reference: This is your tracking number
- Tracking URL: This is the hyperlink to the courier company, which will connect you
straight to the tracking details page to follow up with your gift

HELPFUL TIP: You can use your order reference number (4 digit number you’ve received with your order confirmation and tax invoice) and paste it to the search field in your email account. That way it will show all email's notifications regarding your order. 

I have not received my tracking details: 

Please check your junk/spam folder in case you have not received any shipping emails from us. If you cannot find any information, please contact us via hello@bostonbaycollective.com.au and we will be able to help you.

WILL THE RECIPIENT OF MY GIFTS GET A NOTIFICATION BEFORE THEIR GIFTS ARRIVE?

Each tracking notification will be sent to the email address provided through. Please keep in mind that if the gift is a surprise then you must use your own email address. We will leave a 'Sorry we missed you' parcel collection card. If our box does not carry any perishable items, in some instances we will leave in a safe space. Most of our couriers might not be able to call prior to delivery due to their tight schedules, but will follow any special instructions provided. If no one is at home and there’s no safe place for the parcel to be left, the courier will take it to the nearest collection point and will leave a collection card.

DO YOU DELIVER ON PUBLIC HOLIDAYS & WEEKENDS?

We do offer local delivery on Saturday's until 1pm. This is for local Port Lincoln areas only. We do not offer delivery on public holidays. However, during the Christmas period it is not uncommon for Australia Post and Sprint services to extend their standard hours. 

This is at the courier’s discretion and we cannot request this.

We do have staff and family who regular deliver to surrounding Port Lincoln areas. Please contact us if you'd like to arrange a special delivery.

WHAT IF NO ONE IS HOME TO ACCEPT DELIVERY?

All our gifts are delivered with no authority to leave except Australia Post who will leave your gifts at the closest mail collection pick up point and advise.

If there is a safe place for the gifts to be left at the address then our couriers will do so. Couriers are often on a tight schedule and will not be able to wait at an address for long. If it is considered unsafe to leave at the address, your parcel will be taken to the nearest collection point and you will be given a ‘Sorry we missed you’ delivery card. 

However, sometimes the gifts will be returned to the depot and delivery will usually be attempted again on the following business day. If the parcel remains uncollected or undeliverable the couriers will return the parcels to Boston Bay Collective HO.

CAN BOSTON BAY COLLECTIVE SHIP INTERNATIONALLY?

Our selected courier's are amongst the best delivery professionals in Australia and will go to great lengths to ensure this does not happen.

If in the incident you do receive a damaged parcel, please take a photo of the package(s) and note down the day you received the goods. We must receive this within 5 days of you receiving the damaged goods.

Please email and forward your images to hello@bostonbaycollective.com.au and we will organise to collect the damaged goods and send you a replacement. There will be no refunds for damaged deliveries, we will send a replacement of the same package when possible.

All business address deliveries require a mailing address (PO BOX address not allowed) Please ensure you list your contact’s name, phone number, email address, and any delivery instructions to help our team.